How can we help?
Questions about your lens go to our optometrist. We reply within 1 business day.
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Common questions
Do I need a prescription?
Yes for prescription lenses: contact lenses are fitted to your eye, so we need the values from your optometrist's contact lens prescription (not your glasses script). You enter them on the product page. Not sure what you have? Send us a photo of your current box.
How do I claim from my health fund?
Order first. We email you an itemised tax invoice with every order, which you send to your fund. Rebates depend on your level of cover and funds only cover prescription lenses.
Where's my order?
Tracking is usually emailed within 48 hours of your order being processed. Check that email first (and your spam folder). No tracking yet? Message us with your order number and we'll chase it.
Do you offer free shipping?
Yes. Australian orders over $79 ship free.
How do I reorder my lenses?
Use the Reorder button in your order email, or log in on the reorder page to see your past lenses with the prescription already attached.
I ordered the wrong lens. Can I return it?
Contact us before sending anything back. Returns depend on the boxes being unopened and unused, within the return window and suitable for resale. We'll tell you the options for your order.
Can I attach my prescription?
This form can't take attachments. Type the values into the message, or email a photo of your prescription or lens box to us and we'll take it from there.
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